Terms and Conditions

Last Updated: September 1, 2024

1. General Provisions

1.1. By registering and creating an Account on the platform, the Client accepts this Agreement in full. The act of registration is considered a full acceptance of the terms and conditions outlined here.

1.2. The jurisdiction for service provision is Saint Vincent and the Grenadines.

1.3. The Privacy Policy and Cookie Policy displayed on the Website are part of this Agreement and must be accepted by the Client.

2. Terminology

2.1. A 1v1 Competition refers to a short-term contest between two randomly matched Clients on the platform with a monetary reward for the winner.

2.2. An Account is the Client's profile on the platform, necessary for authentication and access to their personal settings and trading tools.

2.3. Asset refers to financial products such as stock indices, individual stocks, commodities, and currency pairs available for trading.

2.4. Account Balance is the total funds in a Client's Account, excluding Open Trades. It represents the Company's financial obligation to the Client unless otherwise specified.

2.5. A Risk-free Trade is a trade executed at the expense of the Company, with the Client retaining the profits generated. The Company is not liable for losses, and such trades are not considered financial obligations of the Company.

2.6. Bonuses and Bonus Funds are additional funds credited by the Company to a Client's Account to enhance their trading potential. These do not represent financial obligations of the Company.

2.7. Withdrawal of Funds refers to the process of transferring funds from the Client's Account to their chosen financial destination.

2.8. A Demo Account is a virtual profile that simulates trading in real-time for practice purposes. The currency mirrors that of the Real Account but is not considered part of the Client’s financial assets.

2.9. Deposit refers to the amount of money deposited by the Client into their Account.

2.10. A Closed Trade is one that has reached its Expiration or has been manually closed by the Client.

2.11. A Quote is the real-time price of an Asset at a given moment.

2.12. The Client's Personal Account is a secure section of the Website where Clients can access the Company’s services after login.

2.13. A Log File contains system information, including Client actions on the platform and data processed by the Company Server.

2.14. A Multiplier is the ratio between the Trade Volume and the Client's investment in a trade, applied in CFD trades, with a maximum of 10.

2.15. A Non-trading Operation refers to operations such as Deposits, Withdrawals, and other non-trading-related activities.

2.16. Trade Volume is the total value of the trade based on the Client's initial investment multiplied by the Multiplier.

2.17. An Open Trade is an active trade that has yet to reach its Expiration or has not been manually closed by the Client.

2.18. A Payment System Provider is a service that facilitates electronic payments for the platform.

2.19. A Client’s Real Account is a live account on the platform that reflects the real-time status of the Client's trades and balance. It may be denominated in USD or EUR.

2.20. A Trade consists of two opposite Trading Operations linked by the same ID number.

2.21. The Company Server is the technical infrastructure responsible for delivering live Quotes and processing Client orders.

2.22. Trading Activity includes actions such as Deposits, Withdrawals, placing Trades, entering Tournaments, and using Bonuses.

2.23. A Trading Operation is an over-the-counter contract on an Asset between the Client and the Company.

2.24. The Trading Platform is the system accessible through the Client’s Personal Account that displays live Quotes, allows for order placement, and processes trades.

2.25. A Trading Order is the instruction provided by the Client to execute a Trading Operation.

2.26. Trading Mechanics are financial derivatives provided on the platform that allow Clients to speculate on Asset prices without acquiring the actual Asset.

2.27. Trading Turnover is the total value of the Client’s investments in trades made since their last Deposit.

2.28. A Tournament is a competition between Clients with a prize pool, limited in time.

2.29. Expiration refers to the closing time of a Trade, at which point the trade result is determined.

3. Trading Mechanics

The Client can utilize the following types of trading mechanics:

3.1. Fixed Time Trades (FTT)

3.1.1. When placing a Trade, the Client must select the Asset, the investment amount, the predicted price direction, and the time when the Trade will close.

3.1.2. The Trade will automatically close once the designated closing time is reached. The minimum expiration time in binary trading is 50 seconds.

3.1.3. If, at the time the Trade closes, the Asset’s price is higher than it was at the opening, the Trade is profitable if the Client predicted an upward movement. Conversely, if the Asset’s price is lower than at the time of opening, the Trade is profitable if a downward movement was chosen.

3.1.4. The Trade’s profit potential is fixed and is influenced by the Client’s investment, the Asset involved, and the time the Trade was executed. The Trade’s earnings are determined by multiplying the fixed profit percentage by the investment amount.

4. Registration and Verification of the Client

4.1. The registration process is mandatory for the Client.

4.2. To register on the Website, the Client must complete the following steps:

enter their email address and create a password;
select the currency for the Account;
accept the terms and conditions outlined in this Agreement.

The Client can also register on the Website using their Google or Facebook account. In this case, after authorization, the Client must choose the currency for their Account and accept the terms and conditions of this Agreement.

4.3. By accepting the terms and conditions of this Agreement, the Client guarantees the following:

that they are a legally capable adult;
that they have read and understood the terms of this Agreement and agree to them.

4.4. To ensure the legality and security of service provision, the Company conducts an identity verification procedure for the Client and the information provided (verification). In this process, the Company has the right to request that the Client provide a photograph of:

the page of the Client's passport containing their photograph and personal data; or
the front and back of the Client's ID card; or
the Client's driver's license.

The Company may also request the Client’s current utility bills, bank statements showing the opening of their account, scanned copies of their bank cards, or other documents if previously provided documents do not allow full identification and/or verification of the payment details and the information provided.

4.5. Verification will be completed within 20 (Twenty) minutes from the moment the Client provides the full set of requested documents. In some cases, the Company reserves the right to extend this period to 7 (Seven) calendar days.

4.6. If the Client unjustifiably refuses to provide the documents and/or information requested for verification, the Company may suspend the servicing of their Account and Real Account, with a subsequent possibility of blocking. The Company may return any funds deposited by the Client only using the payment details provided during registration or may withhold such funds until verification is completed.

4.7. To confirm the Client's identity and verify the provided documents, the Company may request a video conference. In this case, the Client must add the Company to their Skype account and have their passport and the bank cards used for deposits ready before the video conference begins. The Client will be notified about the time of the video conference at least 24 (Twenty-four) hours in advance.

4.8. By registering on the Website, the Client consents to receive emails from the Company, including advertising messages, as well as phone calls and SMS texts. If the Client wishes to stop receiving information from the Company via email, they may cancel their subscription at any time by clicking on the "Unsubscribe" link in any email from the Company, deactivating the relevant option in their Personal Account, or contacting the Company's Support Service. The Client may unsubscribe from calls and SMS texts from the Company at any time by contacting the Company's Support Service. The Company commits to promptly respond to the Client’s request to cancel their subscription to all types of emails (except transactional notifications) and to stop calls or SMS texts.

4.9. The Client is allowed to register only one (1) Account on the Website. If the Company detects multiple Accounts belonging to the same Client or group of individuals, particularly if they log in from the same IP address, use the same device, or are credited using the same credit card and/or electronic wallet, or if there are other indications of multiple Account ownership, the Trades and their financial results on all such Accounts may be rescinded, and the Accounts may be blocked. In this case, the funds in those Accounts will not be considered a financial liability of the Company to the Client. The Company may ask the Client to identify the main Account they wish to retain. In such an event, the deposit funds added to the other Accounts will be returned using the payment details provided during the registration of those Accounts, without any compensation for profits or losses.

4.10. If there has been no Trading Activity on the Client's Account for 90 (Ninety) consecutive days, a non-refundable monthly subscription fee of $30/€30 or the equivalent amount (depending on the Account currency) will be charged for servicing their Account, but not exceeding the Account Balance or the funds deducted from the Client's Account as specified in clause 4.11 of this Agreement. The subscription fee will be waived once Trading Activity resumes on the Client's Account.

4.11. If there has been no Trading Activity on the Client's Account for 6 (Six) consecutive months, the Company reserves the right to debit all funds from the Client's Account. In this case, the subscription fee will continue to be deducted from the debited funds.

4.12. To return funds to the Account, the Client should contact the Company's Client Support Service using the contact details provided in section 12 of this Agreement. In this case, funds, excluding the subscription fee deducted according to clause 4.10 of this Agreement, will be returned to the Client's Account.

4.13. The creation and use of multiple Client Accounts by the same individual is strictly prohibited. In the event that the Company identifies such activity, it reserves the right to block or terminate all related Accounts without prior notice and confiscate any associated funds.

5. Procedure for Conducting Non-trading Operations

5.1. The official methods for crediting Accounts and withdrawing funds are those indicated on the Company’s Website. The Client assumes all risks related to using payment systems, including payment of commissions by these systems or their providers for transactions and currency conversions. If the Client credits their Account with a currency different from the Account currency, the deposit amount credited will be determined by the exchange rate set by the Payment System Provider. Based on the Client's location, payment method, and/or type of operation, the Company reserves the right to charge fees for deposits and/or withdrawals.

The Company is not liable for delays or failures in processing payments from the Account or to the Client's Account due to the fault of the payment system or its provider. If the Client has any issues with a payment system or provider, they should contact that service's support. The Client is required to inform the Company of any such complaints.

5.2. To credit the Account, the Client uses the internal interface of the Website. The minimum deposit amount is $1 or its equivalent (depending on the Account currency). At the Company's discretion, this minimum amount may be reduced in certain countries. The exact minimum deposit amount will be displayed in the Deposit section of the Client’s Wallet on the Website during the deposit process. Additionally, the minimum deposit amount may be decreased as part of promotions or other activities conducted by the Company.

5.3. Using payment details from third parties to credit the Account is prohibited.

5.4. If any signs of fraud are detected in financial transactions after funds are credited to the Client’s Account, the Company reserves the right to cancel those transactions and suspend the Client’s Account.

5.5. To withdraw funds from the Account, the Client creates a corresponding request using the internal interface of the Website. The minimum withdrawal amount is $10 or its equivalent (depending on the Account currency). The Company may reduce the minimum withdrawal amount in certain countries.

5.6. After the withdrawal request is submitted, the requested funds will be deducted from the Client's Account for a period and then returned until the payment is finalized. Payments made at the Client's request are non-refundable.

5.7. The Client is solely responsible for the accuracy and reliability of the information provided in their withdrawal request.

5.8. The Company processes the Client’s withdrawal request within five business days from the date of submission. The time it takes for the Client to receive the funds depends on how quickly the payment system and/or provider processes the transaction. The following withdrawal limits apply: a maximum of $500 per day; a maximum of $1500 before the end of the current week; a maximum of $3000 before the end of the current month. These limits may be adjusted based on the specifics of individual withdrawal methods. The Client can inquire about the exact withdrawal limits for each method from the Company's Client Support Service using the contact information provided in section 12 of this Agreement.

5.9. A Client’s withdrawal request may be withheld by the Company's security service for up to 15 business days, with prior notice given.

5.10. Withdrawals from the Client's Account will be conducted using the same method and account used for depositing funds. If this is not feasible for technical reasons, the Client may use a different method or account for the withdrawal, provided that the data for that account matches the information provided during verification. The Company reserves the right to request proof from the Client to confirm the impossibility of using the original method and account for the withdrawal.

5.11. To comply with international anti-money laundering regulations (AML), the Company may request verification that the account receiving the withdrawal belongs to the Client, including notarized or legalized copies of documents proving the Client's identity, residence, and registration. If the Client unjustifiably refuses to provide these documents, the Company may refuse the withdrawal.

5.12. If the Client shows a clear intention to use their Account for exchanging transactions between payment systems, the Company may reject their withdrawal request.

5.13. If the Client deposits funds and later decides to withdraw them before their trading turnover exceeds double the deposit amount, a withdrawal fee of 30% of the Account Balance or the Client’s last deposit (whichever is greater) will apply.

5.14. The Company is not responsible for actions by third parties involved in intermediary activities when the Client is conducting operations to credit or withdraw funds from their Account.

5.15. The Company’s financial responsibility begins when the Client's funds are received in the Company's bank account or in the payment systems specified on the Website.

5.16. The Company’s financial responsibility ceases when the funds are withdrawn from the Company’s bank account or from the Company’s account in the payment systems listed on the Website.

5.17. If there are technical errors on the Company’s part during financial transactions, the Company reserves the right to cancel those transactions and the results of any services provided based on those transactions. Any funds debited from the Client's Account due to these errors will be refunded once an internal investigation confirms the error and the Company has access to those funds.

5.18. The Company may impose a withdrawal limit equal to the total amount of the Client's deposits made in the last 30 days.

5.19. If the Company's Security Service suspects the Client of fraudulent or deceptive activities, the Company may block the Client's Account without prior notice for up to 10 business days, prohibiting any crediting or withdrawing of funds during that time. Following the investigation, the Company may permanently block the Client's Account and deduct any actual damages caused to the Company by the Client’s actions, including profits gained through fraudulent activities.

5.20. Refund Policy

5.20.1. All refunds will be processed as outlined in Section 5 of this Agreement.

5.20.2. If the Client deposited funds using a bank card, they may request a refund via support@binoria.net. A refund can only be made if the following conditions are met: there are sufficient funds in the Client's Account for a refund; and there are no active bonuses in the Client's Account.

5.20.3. Additionally, the Company reserves the right to issue refunds without notifying the Client if it suspects that the transaction has fraudulent characteristics.

6. Quotes

6.1. The Client acknowledges that when using the Company's services, the only reliable source of information regarding Quote streams is the Company Server. Quotes displayed on the Trading Platform cannot be considered a reliable source of information on Quote streams, as an unstable connection between the Trading Platform and the Server may prevent some Quotes from the streams from reaching the Trading Platform.

6.2. The charts displayed on the Trading Platform are for indicative purposes only. The Company does not guarantee that a Trading Operation will be executed based on the Quote shown on the chart on the Trading Platform at the time the Client submits the Trading Order.

6.3. The Asset Quotation on the Trading Platform is calculated using the formula: (purchase + sale) / 2.

6.4. If a Client’s Trading Order is executed at a non-market Quote, the Company reserves the right to adjust the financial result of the Trade according to the market Quotes at the time of execution of that Trading Order or to cancel the Trade result altogether.

7. Procedure for Conducting Trading Operations

7.1. The processing of a Client’s Trading Orders occurs in the following order:

7.1.1. The Client prepares a Trading Order, which is then checked for accuracy on the Trading Platform.

7.1.2. The Client’s Trading Order is sent from the Trading Platform to the Server, where it undergoes further testing.

7.1.3. After the retesting, the Trading Order is processed on the Server, and the processing result is sent back to the Trading Platform.

7.2. The processing time for a Client's Trading Order depends on the communication quality between the Trading Platform and the Server, as well as market conditions. Under normal market conditions, the processing time for a Client’s Trading Order is typically 0-4 seconds. In non-normal market conditions, the processing time may be extended.

7.3. Opening Trades

7.3.1. The minimum investment amount for a Client in one Trade on the Trading Platform is $1/€1 or an equivalent amount (depending on the Account currency); the maximum amount is $5,000/€5,000 or an equivalent amount (depending on the Account currency).

7.3.2. A Client’s Trading Order to open a Trade will be rejected for the following reasons:

the Client submits the Trading Order before the first Quote of the Trade Asset is received on the Trading Platform at the opening of the market; and/or
there are insufficient available funds in the Client’s Account to open a new Trade.

7.3.3. A Client’s Trading Order to open a Trade may also be rejected by the Server under non-normal market conditions.

7.3.4. A Client’s Trading Order to open a Trade is considered executed, and the Trade open, once a corresponding record appears in the Log File. Each Trade on the Server is assigned a unique identification number.

7.4. Closing Trades

7.4.1. The closing of the Trade occurs at the current Quotation of the Trade Asset that is on the Server at the time of closing.

7.4.2. A Client’s Trading Order to close a Trade is considered completed, and the Trade closed, once a corresponding record appears in the Log File.

7.5. The Company reserves the right to limit the maximum number of Trades executed by a Client within one minute, hour, or calendar day.

7.6. The Company reserves the right to modify the percentage of profitability, the minimum and maximum investment amounts for a Client in one Trade, as well as the Expiration periods for one, multiple, or all Assets.

7.7. Malfunctions and/or failures in the Company's computer equipment and/or software, unstable Internet connections, interruptions in information stream transmission, power supply failures, exchange malfunctions, hacker attacks, illegal actions against equipment and/or the Company Server, force majeure circumstances, and trading suspensions in financial markets that affect the Assets available on the Website are valid grounds for the invalidation of Trades executed under such circumstances.

8. Bonuses and Gifts, Participation in Competitions and Promotions

8.1. Bonuses are credited to the Client's Account according to the bonus or promotional programs conducted by the Company.

8.2. The amount of a Bonus depends on the conditions of the promotion or program for which it was credited (non-deposit Bonuses), and/or the size of the Client's Deposit (deposit Bonuses).

8.3. Bonuses credited to the Account are not a financial obligation of the Company to the Client.

8.4. After a Bonus has been activated, the funds in the Client's Account become available for Withdrawal only after the Client completes the Mandatory Trading Turnover.

Mandatory trading turnover is calculated as the Bonus amount multiplied by its leverage factor. If the leverage factor of a Bonus is not specified, it is considered to be equal to:

40 for non-deposit Bonuses;
50 for deposit Bonuses that are 50% or more of the amount of the Deposit made when using the Bonus;
35 for deposit Bonuses that are less than 50% of the amount of the Deposit made when using the Bonus.

The amount of the Client's investment in the Trade considered in the Mandatory Trading Turnover is directly proportional to the profitability of the Asset of that Trade.

8.5. Zero-result Trades in the FTT Trading Mechanics are not included in the Mandatory Trading Turnover.

8.6. Within the framework of a single promotion, the Client is entitled to receive Bonus funds only once, unless otherwise specified in the promotion's conditions.

8.7. The profit received by the Client for Trades using Bonuses may have limitations on the amount of Withdrawal.

9. Client Risks

9.1. The Client fully acknowledges the following:

Conducting Trading operations with financial instruments carries significant risks. Before using the Company's services, the Client must analyze their financial capabilities.
The Trading Operations carried out through the Trading Platform are over-the-counter (OTC) and not conducted on official exchanges, which increases the risk for the Client compared to exchange-based Trades.
Any information and/or recommendations received from representatives or partners of the Company are not direct offers to conduct a Trading Operation or financial transaction.
The Client may incur financial losses due to malfunctions and/or failures in the operation of computer equipment, software, unstable internet connections, power outages, or other technical factors.
In market conditions other than normal, the processing time of the Client's Trading Orders may be extended, potentially resulting in losses. Sharp fluctuations in Quotes may also result in losses when a Trade is executed at a different Quote Price than the one displayed on the Trading Platform.

9.2. In some countries, the use of the Company's services may be restricted or prohibited by law. The Client assumes all risks associated with understanding the laws of their country, or their country of residence, for such restrictions or prohibitions, and takes responsibility for using the Company's services in places where they are restricted or prohibited.

9.3. The Client acknowledges that the Company does not guarantee the Client will receive profit or avoid losses while using the services.

10. Guarantees and Liability. Force Majeure

10.1. The Company is not a credit institution, does not conduct banking activities, does not attract monetary funds from individuals for the purpose of investing them with interest over a certain time period, and does not open or maintain bank accounts.

10.2. The Company does not provide its services in the following territories or to citizens and/or residents of the following countries (territories): North Korea, Canada, USA, Australia, Austria, Belgium, Brazil, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Germany, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Norway, Iceland, Liechtenstein, Sweden, United Kingdom, Andorra, Vatican, Monaco, San Marino, Cyprus, Switzerland, Israel, Syria, Singapore, Hong Kong, New Zealand, Iran, Saint Vincent and the Grenadines, Moldova, Japan, Russia, Belarus, Afghanistan, Iraq, Libya, Palestine, South Sudan, Albania, Haiti, Jamaica, Mali, Myanmar, Nicaragua, Senegal, Zimbabwe, Cuba, United Arab Emirates, when it is contrary to the current legislation of those countries and/or the Company's internal policy.

10.3. The Client guarantees the following when using the services of the Company:

They conclude Trades exclusively in their own name and in their interest;
They are not a citizen and/or resident of a country where the Company does not render its services.

10.4. The Client is responsible for the authenticity and validity of the documents presented during verification. If the Client provides inaccurate information, falsified or invalid documents during the verification process, the Company has the right to refuse to service the Client's Account, without granting the right to Withdraw profits, and may withhold the Client’s funds equal to the actual damage caused to the Company. The Company may also refuse to re-register that Client.

10.5. In compliance with international AML legislation, the Client ensures that the monetary funds deposited into their Account have not been obtained illegally and are not the result of drug trafficking, kidnapping, or other criminal activities. The Client undertakes not to use the Website for legalizing proceeds from crime or for other illegal activities. The Company reserves the right to refuse service, block, cancel, or close the Client's Account, and withhold funds if the Client does not adhere to AML requirements. If the Company suspects the Client of illegal activities, it may disclose information to authorities, block and/or close the Client's Account, and withhold funds until the legality of the funds is proven. If the origin of the Client’s funds is shown to be legal, the Company will return withheld funds unless prohibited by government acts.

10.6. The Client undertakes to provide documents and take necessary actions (at the Company's discretion) to comply with AML international legislation.

10.7. The Client is fully aware that any actions by them or third parties that could destabilize the Website, services, software, or the Company's operation will result in a direct refusal to service the Client’s Account, without granting the right to Withdraw profits, and may lead to withholding the Client's funds equal to the actual damage caused to the Company. The Company may refuse to re-register that Client.

10.8. The Client is personally responsible for the login and password used to access their Account. They must prevent any third party from accessing their Account. In the event of unauthorized access, the Client must immediately notify the Company. The Company is not obligated to compensate any losses resulting from unauthorized access, beyond providing new access credentials after verifying the Client's identity.

10.9. The Company shall not be liable for any actions or inactions of the Client while using its services or for the Client's losses resulting from Trades concluded on the Trading Platform.

10.10. The Company shall not be liable for failing to fulfill obligations, including Client losses arising from hacker attacks, equipment malfunctions, or data transmission failures that occurred through no fault of the Company.

10.11. The Company shall not be liable for the Client's losses arising from force majeure circumstances, including but not limited to natural disasters, military actions, terrorist acts, civil unrest, strikes, government restrictions, market changes, and the suspension of exchange trading.

10.12. If the Client makes a profit using trading bots, AI, specialized software, or vulnerabilities not approved by the Company, such profits are not the Company’s financial responsibility and will not be paid to the Client.

10.13. If the Client violates the terms of this Agreement, the Company has the right to terminate this Agreement unilaterally without prior notice. In such cases, the balance of the Client’s Account may be transferred using the payment details provided during registration, with the Company deducting amounts for actual damages caused by the Client's actions and profits generated through violations. The Company has the right to refuse to re-register that Client.

11. Complaints and Dispute Resolution

11.1. In the event of a dispute, the Client first must contact the Company's Client Support Service using the contacts specified in section 12 of this Agreement. If the Client deems the answer given by the Support Service to be unsatisfactory or the Support Service does not have the authority to resolve the question raised by the Client, the Client has the right to contact the Support Service with a request to forward the question to the Company’s Dispute Resolution Department.

11.2. When submitting a complaint, the Client must indicate the following information:

the Client's first and last name;
the Client's email address: support@binoria.net;
when (date) and which operations were involved when the dispute arose or was detected;
a detailed description of the situation;
attached files confirming the dispute (if any).

In order for the dispute to be resolved as soon as possible, the Client must provide all the above information in full.

11.3. In the event of non-compliance of the complaint with the requirements set out in clauses 11.1 and 11.2 of this Agreement, and/or if any of the following conditions exist:

in the complaint, the Client makes provocative statements, unfounded accusations, or threats of “denigrating” the business image of the Company;
the received message contains threats, insults, or vocabulary of an obscene nature aimed at the Company and/or its employees;

consideration of the Client's complaint may be rejected. The Company recognizes such actions as unacceptable and has the right to appeal against them to the competent authorities.

11.4. When considering a Client's complaint, the Company is always guided by their interests and is obliged to give a preliminary response within 2 (Two) business days from the day the complaint is received, containing the following information:

confirmation of receipt of the complaint by the Dispute Resolution Department;
preliminary results of the audit or information that may be relevant to the subject of the complaint;
a deadline for making a decision regarding the complaint.

11.5. Within 10 (Ten) business days from the day following the date of the complaint, the Company provides the Client with an answer about the measures taken to resolve the dispute, as well as recommendations for further actions by the Client. If the Company needs to obtain additional information to settle the dispute, it is entitled to extend the time for consideration of the complaint, but for no more than 10 (Ten) business days, and it is obliged to notify the Client.

11.6. Complaints about the recovery of lost profits and/or compensation for moral damage by the Company are not accepted for consideration.

11.7. A dispute is deemed to be settled if within 5 (Five) business days from the moment a response is sent to the Client, the answer is not appealed by them.

11.8. If the dispute between the Client and the Company has not been resolved within 1 (One) month from the date of filing the complaint, within 15 (Fifteen) days from the end of that period, the Client has the right to apply to the Financial Commission or to an authorized court under Saint Vincent and the Grenadines law to resolve the dispute.

12. Contacts

12.1. To contact the Company, the Client may use the following methods:

to the email address: support@binoria.net;
via online chat on the Website.

12.2. The Client’s contacts are their email address, indicated when registering on the Website, as well as the phone number indicated in their Personal Account on the Company Website if the Client wishes to indicate it.

12.3. The Company is not responsible for incorrect indication by the Client of their contact information on the Website.

13. Taxes

The Company is not a tax agent and does not provide data on the operations of its Clients to third parties. Such information can only be provided if an official request is made by a competent national authority.

14. Validity, Amendment, and Termination of this Agreement

14.1. This Agreement becomes legally binding at the time of the Client’s registration on the Website.

14.2. The obligations and rights of the Client and the Company established by this Agreement are considered a long-term act and are valid until the termination of the Agreement.

14.3. The Company has the discretion at any time to make amendments to this Agreement. If amendments are made to the Agreement, they will come into force from the moment the amended text of the Agreement is posted on the Website, unless a different term is specified for the amendments to come into force. The Client is obliged to independently familiarize themselves with the current version of the Agreement posted on the Website.

14.4. If the Client does not agree to the amended version of the Agreement, they must stop using the Company's services and block their Account via the Personal Account interface on the Website or by contacting the Company's Client Support Service using the contacts specified in section 12 of this Agreement, after first making a Withdrawal of Funds from their account.

14.5. This Agreement may be terminated as follows:

at the initiative of any Party;
in the case of death of the Client or recognition of their legal incapacity;
in the case of liquidation of the Company.

14.6. Regardless of the basis for termination of the Agreement, the Company undertakes to fulfill its obligations to the Client in the manner provided for in this Agreement.

14.7. The Client has the right to terminate this Agreement at any time, regardless of their motives.

14.8. To terminate this Agreement unilaterally, the Client must block their Account via the Personal Account interface on the Website or by contacting the Company's Client Support Service using the contacts specified in section 12 of this Agreement, after first making a Withdrawal of Funds from their Account. If the Client fails to Withdraw their Funds independently, the Company may transfer the balance of the Account by using payment details provided by the Client during registration.

14.9. If at the request of the Client, the Company removes the block on their Account, this Agreement resumes its effect according to the version valid at the time of the unblocking.

14.10. The Company has the right to terminate this Agreement unilaterally without providing reasons.

14.11. In the event of termination of its activities, the Company is obliged to notify the Client about this no later than 1 (One) calendar month prior to the termination of its activities.

14.12. In the event of termination of its activities, the Company is obliged to pay the Client the funds in their Account at the time of the termination of the Company's activities, in full.

15. Final Provisions

15.1. The Client does not have the right to fully or partially transfer their rights and obligations under this Agreement to a third party.

15.2. In the case of a discrepancy between the text of this Agreement in English and the text in other languages, the version of the Agreement in English shall prevail.

15.3. This Agreement is governed by the laws of Saint Vincent and the Grenadines. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be submitted and finally resolved by the court in accordance with the laws of Saint Vincent and the Grenadines.

16. Games of Chance

16.1. The Company may make available one or more games of chance ("Games") within the platform. A Game is not a financial instrument, is not a trade, and does not constitute investment activity of any kind.

16.2. Any price, chart, curve, or market-like display shown within a Game is generated by the Company's servers for entertainment purposes. It does not represent, track, or derive from any real market, any real asset, or any real price movement, and no information presented within a Game has any predictive or analytical value in relation to trading.

16.3. The outcome of every round of a Game is determined by the Company's servers using a random process. The Client cannot influence, predict, or determine the outcome of a round by skill, timing, analysis, or strategy.

16.4. Games operate with a mathematical advantage in favour of the Company (a "house edge"). Over a sufficient number of rounds, the total amount returned to players is less than the total amount staked. No system, strategy, or pattern of play can overcome this advantage, and the Client should expect to lose money over time when playing with a real balance.

16.5. Games may be played against either a demo balance or a real balance, at the Client's election. Play against a demo balance involves no real funds and no real value. Play against a real balance involves the Client's actual funds and can result in the complete loss of the amounts staked.

16.6. Amounts staked in a Game are debited from the Client's balance at the moment the round is opened. Amounts won are credited at the moment the round is settled. The Company's server-side record of a round is the authoritative record of its outcome and of any amounts debited or credited.

16.7. Where a round is opened and, due to a technical interruption, cannot be settled, the Company will return the amount staked for that round to the Client's balance.

16.8. The Company may set, and change at any time, minimum and maximum stakes, maximum payouts, and limits on the total amount that may be won within a given period. The Company may suspend or restrict access to Games for any Client, including where it reasonably suspects abuse, automated play, or exploitation of a technical fault.

16.9. Amounts wagered within a Game do not count toward any turnover, wagering, or rollover requirement attached to a bonus, unless the Company expressly states otherwise.

16.10. Games are intended solely for entertainment. The Client should play only with funds they can afford to lose. Where the Client believes their play may be causing them harm, they should cease play and contact the Company.